I went to the Dollar Store yesterday, and was shocked to hear the cashier, while ringing people up, screaming for the manager -- loud. The manager came, and the cashier told him a worker was driving up in the parking lot, and she was 20 minutes late. Then loudly she continued to complain about the worker, while ringing up customers, and told the manager to call the worker on her cell phone to turn around and go home. For a few minutes they both argued about who should call her, while she continued to ring up her customers. Finally, the manager went into a little office with no ceiling, called the worker -- yelling, and told her to turn her car around and go home. He said, "This time he wasn't playing."
By the time he came out I was in the cashier's line. She now was on her cell phone, while ringing up customers, loudly talking to someone saying how tired she was since she started work at 5:00 a.m. Of course, she had to tell the person on her cell phone about the worker that was 20 minutes late, and how she had to now work double shift and how unhappy she was. Then she told the person on the phone she would call them back in 10 minutes, because she had a long line of customers waiting for her. I was the third and last person in her line.
The cashier is now breathing hard, signing, huffing, puffing, and just plain irritable as we stand in her line. Once the cashier was off the cell phone, she asked the manager about his conversation with the late or fired worker. Then they talked about how trifling she was for always being late. They stated that traffic lights and getting gas is no excuse, and those things are apart of getting to work on time.
When I got to her I said, "Wow...Looks like you've had a really rough day. You've been here since 5:00 a.m.; you must be really tired, huh? I really hope your day gets better and you get some rest. Have a great day."
Geez, and retailers are wondering why they are losing business?
Thanks for no customer service
January 3rd, 2009 at 08:57 pm
January 3rd, 2009 at 10:28 pm 1231021723
January 3rd, 2009 at 11:35 pm 1231025701
Hey, maybe a job just opened up for someone.
January 4th, 2009 at 02:46 am 1231037173
January 4th, 2009 at 05:59 am 1231048791
What you witnessed would have left me speechless! Or I would have put my hand over my stuff to stop her from ringing it up and glared at her until she got the message.
February 17th, 2009 at 08:00 am 1234857612