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Thanks for no customer service

January 3rd, 2009 at 12:57 pm

I went to the Dollar Store yesterday, and was shocked to hear the cashier, while ringing people up, screaming for the manager -- loud. The manager came, and the cashier told him a worker was driving up in the parking lot, and she was 20 minutes late. Then loudly she continued to complain about the worker, while ringing up customers, and told the manager to call the worker on her cell phone to turn around and go home. For a few minutes they both argued about who should call her, while she continued to ring up her customers. Finally, the manager went into a little office with no ceiling, called the worker -- yelling, and told her to turn her car around and go home. He said, "This time he wasn't playing."

By the time he came out I was in the cashier's line. She now was on her cell phone, while ringing up customers, loudly talking to someone saying how tired she was since she started work at 5:00 a.m. Of course, she had to tell the person on her cell phone about the worker that was 20 minutes late, and how she had to now work double shift and how unhappy she was. Then she told the person on the phone she would call them back in 10 minutes, because she had a long line of customers waiting for her. I was the third and last person in her line.

The cashier is now breathing hard, signing, huffing, puffing, and just plain irritable as we stand in her line. Once the cashier was off the cell phone, she asked the manager about his conversation with the late or fired worker. Then they talked about how trifling she was for always being late. They stated that traffic lights and getting gas is no excuse, and those things are apart of getting to work on time.

When I got to her I said, "Wow...Looks like you've had a really rough day. You've been here since 5:00 a.m.; you must be really tired, huh? I really hope your day gets better and you get some rest. Have a great day."

Geez, and retailers are wondering why they are losing business?


5 Responses to “Thanks for no customer service”

  1. Amber Says:

    She had to work a double? Isn't she the one who insisted that the other worker go home? I remember once at Wal-Mart a cashier decided to pull her cell phone out and talk to her friend, customer service has definitely gone done hill

  2. Joan.of.the.Arch Says:

    What a shame. In my imagination, the late worker had done that many times before and the only way to put an end to it was to either fire the person or take away his/her hours for the day. Maybe the angry, miserable cashier had told the manager ahead of time that if it happened again she would stay and do a double so that the point could be driven home to the other worker. Maybe. I mean, just in my imagination. Who knows, though....

    Hey, maybe a job just opened up for someone.

  3. thriftorama Says:

    I used to work in the service industry and people who act like this are a dime a dozen. it's true that no matter how hard a company's higher ups work, it's the negative folks on the ground who determine if a customer comes back or not. If you don't pay people well, they don't treat your customers well...

  4. lizajane Says:

    This is kind of the reverse, but I was in line at Walmart pharmacy one time, and my cell phone rang. I stepped aside and let the guy in front of me go ahead until my call was done. Guess what? His cell phone rang and he just kept on carrying on his transaction at the window. I know "everybody does it", but it seems rude to me regardless of whether it's the cashier or the customer.

    What you witnessed would have left me speechless! Or I would have put my hand over my stuff to stop her from ringing it up and glared at her until she got the message.

  5. Wanza Says:

    OH! I am big on Customer Service. I would have excuse myself from the line, leaving my packages in the store. I don't do bad customer service...I used to be a cashier. Their behavior was totally unacceptable. I'm glad you gave her well wishes. Maybe she got the point?

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